Frequently Asked Questions

Visa and Mastercard (debit and credit), JazzCash [and Cash on Delivery on eligible orders]. Payments are processed securely through Bank Alfalah's Alfa Payment Gateway. Your card details never touch our servers.

All prices are shown and charged in Pakistani Rupees (PKR). If you are shopping from outside Pakistan, your bank will convert at its own rate.

[Yes, on orders up to PKR X within serviceable areas in Pakistan. / No, we do not currently offer Cash on Delivery.]

You'll get a confirmation by [email / WhatsApp] as soon as your payment clears, with your order number and a summary of what you bought.

Email admin@dispatchbyconstruct.com within [24 hours] and we'll do what we can. Once an item has shipped, or if it is made to order and production has begun, it can't be cancelled.

[Lahore and Karachi: X–Y working days. Rest of Pakistan: X–Y working days. International: X–Y working days.] Made-to-order and handcrafted pieces take longer, and the lead time is shown on the product page.

[Domestic shipping is PKR X. Orders above PKR Y ship free. International shipping is calculated at checkout.]

[Yes, we ship to X, Y and Z.] Customs duties and import taxes are the buyer's responsibility.

Large, fragile and high-value pieces ship by specialist freight, and we contact you to arrange delivery. Please inspect the piece at delivery, note any damage on the delivery receipt, and keep the packaging until you are satisfied with it.

Yes. You'll get a tracking number when your order ships, and you can see it any time under My Account → Orders.

We accept returns for items that arrive damaged, are defective, or are not what you ordered. Report the problem within 48 hours of delivery with clear photographs, including the packaging if the damage happened in transit. Because the catalogue is handcrafted, made to order and limited, we don't accept change-of-mind returns. The full terms are in our Refund & Exchange Policy.

Custom, made-to-order and bespoke pieces; personalised or engraved items; made-to-measure textiles, cut materials and paint mixed to order; and clearance items marked final sale. Natural variation in colour, texture or finish in handcrafted work is not a defect. Your statutory rights for faulty goods under Pakistani law always apply.

Go to My Account → Orders → Report an issue, choose the reason and upload your photographs. We aim to respond within [24–48 hours].

Approved refunds are issued to your original payment method, or as store credit if you prefer, within 7–14 working days of the resolution being confirmed. Original shipping charges may not be refundable.

If the piece was damaged, defective or incorrect, we do. Return logistics for oversized pieces are arranged case by case.

Full access to premium articles, issues and the archive, [plus early access to events and workshops].

[PKR X per month, or PKR Y per year.]

Yes. We'll email you before each renewal, and you can cancel any time before that date.

Under My Account → Membership, any time. You keep access until the end of the period you've paid for.

No, you can check out as a guest. An account lets you track orders, save addresses and manage your membership.

Email admin@dispatchbyconstruct.com or call [phone number]. We're at [office address], [city], Pakistan, and reply within [1–2 working days].