The Dispatch
Talk to a person
Every message is read by one of us, not a queue. Whether it is about an order, a piece you are after, or selling your work here — write, and you will get a considered reply.
Write to us
We reply within 1–2 working days. If it is about an order you have already placed, including the order number gets you a faster answer.
What happens after you write
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It reaches a person
No ticket number, no automated triage. Your message goes to whoever handles that kind of question.
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You get an acknowledgement straight away
So you know it arrived. Check your spam folder if it does not appear within a few minutes.
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A real reply within 1–2 working days
Usually sooner. If your question needs us to talk to a brand first, we will say so rather than going quiet.