Shipping Policy

1. Where we ship

We ship across Pakistan, and [internationally to X, Y and Z].

Some pieces can't travel. Where that's the case — because of size, fragility or the material — the listing says so, and we'll arrange delivery with you directly.

2. Delivery times

Delivery times are counted from the day the order is dispatched, not the day you place it. They're estimates from our couriers, not guarantees.

3. Shipping charges

The exact charge is always shown at checkout before you pay.

4. When your order is dispatched

In-stock pieces are dispatched within [X working days] of your payment clearing. Made-to-order pieces are dispatched once production is complete, within the lead time shown on the listing.

Orders placed on a Friday or a public holiday are processed on the next working day.

5. Tracking your order

You'll get a tracking number by [email / WhatsApp] as soon as your order is dispatched, and you can see it any time under My Account → Orders.

We ship with [courier names]. Large pieces travel with specialist freight partners, who contact you directly to arrange a delivery window.

6. Furniture, lighting, art and tile

These ship by specialist freight rather than standard courier, and delivery is arranged with you rather than left to a doorstep drop.

When your delivery arrives:

• inspect the piece before you sign for it;
• note any damage on the delivery receipt, however minor;
• keep the packaging until you're satisfied with the piece;
• report any problem within 48 hours, with photographs.

Some deliveries are kerbside only, which means the courier is not able to carry the piece inside or up stairs. The listing says so where that applies. [White-glove delivery, including placement in the room and removal of packaging, is available on request for an additional charge.]

7. International orders, duties and taxes

Customs duties, import taxes and clearance fees are set by the destination country and are the buyer's responsibility. They are not included in the price or the shipping charge, and we have no way to calculate them in advance.

If a parcel is refused at customs and returned to us, we'll refund the price of the goods less the shipping and any charges we incur.

8. Delivery addresses

Please check your address carefully at checkout. We ship to the address you give us, and we can't redirect a parcel once it has left us.

If a delivery fails because the address was wrong or nobody was available after [two] attempts, the parcel comes back to us and a second delivery charge applies.

9. If something arrives damaged

Report it within 48 hours of delivery with clear photographs of the piece and the packaging, through My Account → Orders → Report an issue. We'll replace it or refund you in full. The details are in the Refund & Exchange Policy.